How do I return unwanted items to you?

If something is not quite right you’ve got 30 days to send back your items for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging.

To reduce our carbon footprint and promote sustainability, UK returns are now £2.99. This will be deducted from your return refund automatically.


If you have an issue or problem outside the standard returns policy, then please email us to info@lyraswimwear.com along side your order number. 


Please follow the steps mentioned on our "Returns and Exchanges" page to initiate the return process. Here is a quick summary of the steps you need to take:


  1. Register the return on our Returns Centre page by filling out the return form enclosed with your order. Please see this link: https://lyraswimwear.freshdesk.com/en/support/solutions/articles/44001778696-how-do-i-return-unwanted-items-to-you-
  2. Make sure the item(s) you are returning are in their original condition, with tags attached and hygienic liners in place.
  3. Book parcel with local courier or at post office. Make sure parcel is declared as a RETURN. As you are not selling to us
  4. Pack the item(s) securely in the original packaging, or a suitable alternative.
  5. Affix the return label on the outside of the package.
  6. Drop off the package at your nearest post office or courier.
please see the returns address below:

LYRA SWIMWEAR
LYRA SWIMWEAR
Unit 2 (THE HUB) 55 GORST ROAD Park Royal
London
NW10 6LS



Once we receive your package, we will process your return within 5-7 business days. Refunds will be issued in the original form of payment, and you will receive a confirmation email once your return has been processed.


If you have any further questions or concerns regarding our return policy or process, please do not hesitate to contact our customer support team at info@lyraswimwear.com. We are always here to assist you.



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