How do I return unwanted items to you?

If you are in any way dissatisfied with your swimsuit, you can return it to us within 28 days of purchase and we will give you a full refund of the price of the Goods (not including the postage). 

Please visit our Returns Centre in order to initiate your return.

If you live in the UK, you can return it to us free of charge by requesting a free returns label within the 'Returns Centre' Portal. When we have sent your returns label, we will also attach instructions on how to complete the returns.

Sadly, we do not offer pre-paid returns labels for orders placed outside the UK, nor can we cover for returns postage. 

If you have an issue or problem outside the standard returns policy, then please email us to info@lyraswimwear.com along side your order number. 


Please follow the steps mentioned on our "Returns and Exchanges" page to initiate the return process. Here is a quick summary of the steps you need to take:


  1. Register the return on our Returns Centre page by filling out the return form enclosed with your order. Please see this link: https://lyraswimwear.freshdesk.com/en/support/solutions/articles/44001778696-how-do-i-return-unwanted-items-to-you-
  2. Make sure the item(s) you are returning are in their original condition, with tags attached and hygienic liners in place.
  3. Book parcel with local courier or at post office. Make sure parcel is declared as a RETURN. As you are not selling to us
  4. Pack the item(s) securely in the original packaging, or a suitable alternative.
  5. Affix the return label on the outside of the package.
  6. Drop off the package at your nearest post office or courier.
please see the returns address below:

LYRA SWIMWEAR
LYRA SWIMWEAR
Unit 2 (THE HUB) 55 GORST ROAD Park Royal
London
NW10 6LS



Once we receive your package, we will process your return within 5-7 business days. Refunds will be issued in the original form of payment, and you will receive a confirmation email once your return has been processed.


If you have any further questions or concerns regarding our return policy or process, please do not hesitate to contact our customer support team at info@lyraswimwear.com. We are always here to assist you.



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