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ORDER ISSUES

Orders and refunds category

Amend/ Cancel order

  • Can i amend or cancel an order?
  • Can I change my delivery address?

Wrong /Faulty item received

  • Wrong/ Incorrect Swimsuit in order
  • What do I do if I receive a faulty item in my order?
  • I have an incorrect item in my order, what do I do?
  • I'm missing an item from my order, what do I do?

Where Is My Order?

  • Tracking not working
  • Why has my parcel been bent back ?
  • How long until my order comes ?
  • Can I track my order?

Custom/ Duty payments

  • Customs and Duty (countries outside the EU)
  • Customs Charges
  • UAE VAT charges
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